Shipping Policy

Shipping on our Kratom products and supplements.

Our orders are shipped via USPS out of Las Vegas, Nevada. Please note: not all areas offer Saturday delivery and USPS may not consider Saturday and Sunday a delivery day.

Free standard shipping is applied to any order above $100.

We are unable to ship to the following states: Alabama, Arkansas, Indiana, Vermont and Wisconsin.
We are unable to ship to the following cities: Denver, Colorado – San Diego, California – Sarasota, Florida – Columbus, Mississippi

**Please Note

Our office is Closed and observes every Federal Holiday. All orders placed during weekends and holidays will be processed on the next business day. Our website shipping days are Monday through Friday.

Standard Shipping

5 – 7 Business days (During holidays, please expect potential delays in shipment)

Overnight Shipping

Please note: Our our cut-off time for Overnight Shipping is 12pm PST. On Fridays, UPS may not consider Saturday as a delivery day. Shipping delays may occur due to circumstances beyond our control, including carrier services disruptions, weather conditions, or high seasonal demands.

While we are committed to processing and dispatching your orders as quickly as possible, delivery times may vary depending on these external factors. These UPS related delays are outside our control, and Urban Ice Botanicals cannot be held accountable for them.

Call or email us with questions about our Kratom products.

If you have any questions, we are here to help. Call us anytime at 702.903.5114 or email us directly at sales@urbanicebotanicals.com

Copyright © 2025 Urban Ice Botanicals. All Rights Reserved.

Designed and Developed By: Royal Ink

Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia, Colorado, Oregon, Louisiana, South Dakota, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- CBD: FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. THC disclaimer: Most workplace drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens. Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services ) that you do not ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug screening /screening/testing company, or employer. Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our site We cannot ship to NY, LA, South Dakota, Georgia. We only ship 0% THC to Idaho. We do not ship to Newport Beach, California. Merchants may not ship to military bases.

WAAVE Compliance