Privacy Policy

Terms of Service

Last updated: October 9, 2025

Welcome to Urban Ice Botanicals (“Company,” “we,” “our,” or “us”). Please read these Terms of Service (“Terms”) carefully before using our website https://www.urbanicebotanicals.com (“Website”), including any subdomains, mobile versions, or associated products and services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, and any additional policies posted on our Website. If you do not agree with these Terms, please do not use our Website or Services.

1. Eligibility

You must be at least 21 years of age (or the legal age of majority in your jurisdiction) to use our website or make purchases. By using our Services, you represent and warrant that you meet this requirement and that all information you provide is accurate, complete, and truthful.

2. Account Registration

Certain features of our Website may require creating an account. You agree to:

  • Maintain the confidentiality of your login credentials;
  • Restrict access to your account and devices; and
  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity, or for violation of these Terms.

3. Purchases and Payments

All prices, descriptions, and product availability are subject to change without notice.

By placing an order, you represent that:

  • You are authorized to use the payment method provided;
  • You agree to provide current, complete, and accurate payment and billing information; and
  • You understand that orders may be subject to additional verification before fulfillment.

Payments are securely processed through third-party providers. Urban Ice Botanicals does not store your full payment details.

We reserve the right to refuse or cancel any order at our discretion, including those suspected of fraud, abuse, or pricing errors.

4. Shipping and Returns

We ship products in accordance with our Shipping & Return Policy. Estimated delivery times are provided for convenience only and are not guaranteed. Urban Ice Botanicals is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

5. Intellectual Property

All Website content — including text, graphics, logos, images, videos, icons, software, and design elements — is the exclusive property of Urban Ice Botanicals or its licensors and protected by U.S. and international copyright and trademark laws.

You may not copy, distribute, modify, or create derivative works from our content without prior written consent. Unauthorized use may result in civil and criminal penalties.

6. User Conduct

By using our Website, you agree not to:

  • Engage in unlawful, abusive, or fraudulent activity;
  • Attempt to gain unauthorized access to our systems;
  • Upload or distribute malicious code or harmful software;
  • Interfere with or disrupt our servers, networks, or security features; or
  • Use our Services to violate any law or regulation.

Violation of these rules may result in account suspension, legal action, or both.

7. Email Marketing and Communication Preferences

Urban Ice Botanicals respects your privacy and strictly complies with all applicable email-marketing and data-protection laws, including the CAN-SPAM Act, California Consumer Privacy Act (CCPA), and General Data Protection Regulation (GDPR) where applicable.

7.1 Opt-In Requirement

During checkout or when subscribing through our Website, you will be provided the option to opt in to receive marketing communications, promotional offers, newsletters, and product updates.

  • You will only receive marketing or promotional emails if you have explicitly opted in.
  • Transactional communications such as order confirmations, shipping updates, or account notifications are sent automatically and do not require opt-in consent.

7.2 Unsubscribe and Preference Management

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link found at the bottom of our emails or by contacting us directly at sales@urbanicebotanicals.com.

You may also re-subscribe at any time by visiting our Website and opting back in.

7.3 Compliance and Data Protection

Urban Ice Botanicals fully complies with U.S. and international email marketing regulations.
We do not send unsolicited marketing emails to customers who have not opted in.
We also do not sell, rent, or share your email address with third-party marketers.

All email communications include clear sender identification, our company address, and a simple unsubscribe mechanism.

8. Privacy

Please review our Privacy Policy for details on how we collect, use, and protect your personal information. Your continued use of our Website signifies your agreement to the terms outlined therein.

9. Third-Party Links and Services

Our Website may contain links to third-party websites, products, or services. These links are provided for convenience only. Urban Ice Botanicals does not control or endorse these third-party sites and is not responsible for their content, policies, or practices. You access third-party services at your own risk.

10. Disclaimer of Warranties

Our Website and Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

Urban Ice Botanicals does not warrant that:

  • The Website will be uninterrupted or error-free;
  • Defects will be corrected; or
  • The Website or its servers are free of viruses or harmful components.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Urban Ice Botanicals and its owners, affiliates, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising from your use of our Website or Services.

Your sole and exclusive remedy is to discontinue use of our Website.

12. Indemnification

You agree to indemnify, defend, and hold harmless Urban Ice Botanicals, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including attorney’s fees) arising from:

  • Your violation of these Terms;
  • Your misuse of our Website; or
  • Your violation of any law or third-party rights.

13. Termination

We may terminate or suspend your access to our Website, without notice, for any conduct that we determine in our sole discretion violates these Terms or is harmful to other users or the Company.

Sections that by their nature should survive termination — such as ownership, indemnification, limitation of liability, and governing law — will survive.

14. Governing Law

These Terms and any disputes related to them are governed by the laws of the State of Nevada, without regard to its conflicts-of-law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

15. Dispute Resolution

If a dispute arises, you agree to first contact us to attempt to resolve the matter informally.
If we cannot resolve it, the dispute shall be submitted to binding arbitration conducted in Las Vegas, Nevada, in accordance with the rules of the American Arbitration Association (AAA).

You agree that you will not participate in any class action or class-wide arbitration against Urban Ice Botanicals.

16. Modifications to These Terms

We may modify or update these Terms at any time. Changes will be effective immediately upon posting on our Website. The “Last Updated” date at the top of this page reflects the most recent version. Continued use of our Website constitutes your acceptance of the revised Terms.

17. Contact Us

For questions, feedback, or concerns about these Terms or our practices, please contact us:

Urban Ice Botanicals
2785 North Lamb Blvd
Las Vegas, Nevada 89115
Email: sales@urbanicebotanicals.com
Website: https://www.urbanicebotanicals.com

Copyright © 2025 Urban Ice Botanicals. All Rights Reserved.

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Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, LOUISIANA, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally.ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia.Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov.We do not ship to military bases
- CBD: FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.THC disclaimer: Most workplace drug screens and tests target delta9-tetrahydrocannabinol (THC) and do not detect the presence of other legal natural hemp-based constituents. However, studies have shown that eating hemp foods and oils can cause confirmed positive results when screening urine and blood specimens.Accordingly, if you are subject to any form of drug testing or screening, we recommend (as does the United States Armed Services ) that you do not ingest our products. Prior to consuming these products consult with your healthcare practitioner, drug screening /screening/testing company, or employer. Our products are guaranteed to contain less than or equal to 0.3% THC as demonstrated on the COA (Certificate of Analysis) found on each product page on our siteWe cannot ship to NY, LA, South Dakota, Georgia. We only ship 0% THC to Idaho, Kansas, Alabama, Alaska and Washington. We do not ship to Newport Beach, California. Merchants may not ship to military bases. 
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