Faqs

Kratom (scientific name: Mitragyna speciosa) is a tropical tree native to Southeast Asia, particularly in countries like Thailand, Malaysia, and Indonesia. The leaves of the kratom tree contain active compounds, mainly mitragynine and 7-hydroxymitragynine, which have stimulant and sedative effects, depending on the dosage. Kratom has been traditionally used in these regions as a herbal remedy to combat pain, fatigue, and diarrhea, as well as to boost energy and improve mood. In recent years, it has gained attention in Western countries, where it's used for its potential effects on pain relief, mood enhancement, and managing withdrawal symptoms from opioids. However, it remains controversial and a subject of research due to concerns about safety, dependence, and legal status across various jurisdictions.

Kratom is used for various purposes, including pain relief, energy enhancement, and mood improvement. At lower doses, it acts as a stimulant, boosting energy and focus, while at higher doses, it can have sedative effects, helping with sleep and relaxation. It is also used by some individuals to alleviate symptoms of anxiety, depression, and opioid withdrawal, as well as to treat conditions like chronic pain and diarrhea. While it offers potential benefits, the safety and effectiveness of kratom can vary, and there are risks, including dependency and side effects, so it is important to use it cautiously and consult a healthcare professional.

Kratom is legal to buy online in many states across the U.S., but its legality varies by state. Some states where Kratom is fully legal include Alaska, California (excluding San Diego), and Ohio. In states like Colorado, Florida, Georgia, and Louisiana, Kratom is regulated with age restrictions, meaning buyers must be 21 years or older to purchase it legally. However, there are states where Kratom is illegal, such as Alabama, Arkansas, and Indiana. It's important to check the local laws in your area before purchasing, as some states or regions may have restrictions or bans on Kratom. Always verify the legal status in your specific location before placing an order.

To use kratom, it’s important to start with a low dose to assess your tolerance and to be mindful of potential side effects. Kratom can be consumed in several ways:

Powder: The most common method is taking kratom powder, which can be mixed with water, juice, or smoothies. A common approach is the "Toss and Wash" method, where you place the powder directly in your mouth and wash it down with water.

Capsules: Kratom powder is often encapsulated, making it easy to take without tasting the powder. Capsules offer a more controlled dose but may take longer to take effect than powder.

Tea: You can brew kratom powder or leaves into a tea, which is a more palatable option for some people. Steep the powder or crushed leaves in hot water for 15–20 minutes.

Extracts: Kratom extracts are more concentrated forms of the plant, available in liquid or powder form. These are potent and should be used cautiously, as they can have stronger effects.

The ideal kratom dosage depends on your experience level and desired effects. For beginners, a low dose of 1-2 grams can provide stimulating effects like increased energy and focus. A moderate dose of 2-5 grams is often used for pain relief, mood enhancement, and a balance of stimulation and mild sedation. A higher dose of 5-8 grams can offer more sedative effects, promoting relaxation and pain relief, but may also increase the risk of side effects. Dosages above 8 grams are typically reserved for experienced users, as they can cause intense sedation and carry a higher risk of adverse effects. It's important to start with a low dose and gradually adjust based on your body's response, while always being cautious to avoid exceeding 5-6 grams at a time.

We offer a variety of Kratom strains, including Green, Red, White, Maeng Da, Bali, Borneo, Malay, and Sumatra. Each strain has different effects, from providing energy and focus to offering relaxation and pain relief. Check our product descriptions to find the strain that best fits your needs.

Urban Ice Botanicals sells Kratom in several formats, such as Powder, Capsules, Kratom Shots, Kratom Extracts, as well as CBD-infused Kratom Products.

It’s not recommended to combine Kratom with other substances, particularly alcohol, prescription medications, or other recreational drugs, as this can lead to negative interactions. Always consult a healthcare provider before mixing Kratom with other substances.

Kratom should be stored in a cool, dry place, away from direct sunlight and moisture. Keep it in an airtight container to preserve its potency and freshness. Avoid storing Kratom in areas with extreme temperatures or humidity.

Standard Shipping typically takes 5-7 business days for your order to arrive. Please note that during holidays, there may be potential delays.
Orders placed before 12 pm PST are eligible for overnight shipping. However, UPS may not consider Saturday as a delivery day, and shipping delays due to weather or carrier disruptions are possible.

Yes! We offer free standard shipping on orders over $100.

We ship all orders via USPS from Las Vegas, Nevada. Orders are processed and shipped Monday through Friday. Please note that not all areas offer Saturday delivery, and USPS may not consider Saturday and Sunday as delivery days.

Yes, we are unable to ship to the following states:
Alabama
Arkansas
Indiana
Vermont
Wisconsin

We also cannot ship to the following cities:
Denver, Colorado
San Diego, California
Sarasota, Florida
Columbus, Mississippi

Our office is closed on federal holidays, and all orders placed on weekends or holidays will be processed on the next business day.

Yes! If you're not satisfied with your purchase within 30 days, we will gladly assist you with a return. Simply return the product to us, and we’ll replace it with the product of your choice. Please note that items purchased after the 30-day period are non-refundable.

No, all products purchased at a discounted rate, including promotional sales, are considered final sale and cannot be refunded.

If you're unsatisfied with your purchase, contact us within 30 days of receiving your order. We’ll assist with your return, and you can choose a replacement product. For assistance, email us at sales@urbanicebotanicals.com or call 702.903.5114.

We accept payments via Visa, American Express and MasterCard. Transactions are securely processed using Waave to ensure your payment information is handled safely.

You can reach our customer support team by phone at 702-903-5114 or by email at sales@urbanicebotanicals.com. We are happy to help with orders, returns, shipping questions, or general inquiries during normal business hours, Monday through Friday.